GURU VS GEEK?
We typically accomplish 4x the results of our "geek" competitors. We resolve issues that they are unable to solve.

 

We understand the business side of computing. We specialize in helping small businesses.

 

Ask about our cost containment IT service contracts. Geeks wait for problems to happen. Guru's setup, plan and take care of systems to avoid "problems".

 

It is a very cost effective and headache eliminating approach.

 

Most systems and networks we encounter are a mess with many vulnerabilities. 

 

We help our clients get on track with our unique 90 day setup and cleanup plan to get things setup properly.  You can't afford not to get this done.  We make it affordable.

 

Ask David for details.

 

We all rely on our systems to do many critical business functions.

 

You need someone that really knows what they are doing to support your technology and your business.

 

REMOTES SUPPORT? WHAT IS THAT? 

If your PC is connected to the internet - with your permission we can connect to your system and access the situation and in most cases correct problems immediately.

 

If you're systems are a "mess", you can grant us access to work on your systems "off hours" that way we can get things done without disrupting your business.

 

We send you to www.fastsupport.com and we open a support session. We give you a code to enter. Within minutes you can show us exactly what is happening with your system and we can work through a solutions process.

 

When we are done, nobody, not even us can reconnect to your system without your permission unless we setup your system for unattended support. We do that with our contract clients.

 

This is such a money saving capability for everyone! If you've ever called in a "geek" or "squad" for an onsite visit - it's often $200 to $300 just for them to show up and we've seen over and over again, they don't even know how to properly setup a system, let alone solve real problems.

 

HOW MUCH DOES A REMOTE SESSION COST?

If we can remote in, we can make an assessment for about $50.00. Depending on what we run into we can make recommendations and fix a variety of things for an additional $50.00, that is half the cost of an onsite visit!

 

HOW MUCH DOES AN ONSITE VISIT COST?

CAN I AFFORD YOUR HELP?

It depends on how far away you are from where we dispatch from. It is a minimum $200 charge for us to show up onsite.  

 

We adjust our invoices based on an internal revenue matrix for our family's financial objectives.  What that means is we discount our work to our clients. 

 

New clients often have major messes that need to be cleaned up.  We make an asessment and a proposal that fits into our clients budget.

 

Many issues today require more than one visit. Though we have an advertised rate of $200/hr, we make assessments and arrangements that our clients can afford.

 

We have a pledge of fairness policy and we have intrest free financing for all of our clients. I.E. terms that anyone can afford. We rully realize that things happen and IT costs and support can be expensive.

 

There is a lot of deception going on in our industry.  We recommend our clients talk to us before making any new technology purchase or upgrades.  We are industry experts that know the lifecycles of hardware and what a good deal is, and isn't.

 

Our goal with new clients is get them cleaned up and properly setup so that their future IT costs, updates and replacements are planned and budgeted events.

 

If your system is "down", yes you'll need to either have a service call, or arrange to drop your system off.

 

We take care of our clients by doing the job right no matter what it takes.  Historically we've saved client businesses and data by doing work they could not afford, but needed to get done. 

 

Why? We look at life and business differently.  We are members of our local business community and it isn't just all about money for us.

 

We love what we do and we love helping people.  In good times our clients often pay us more than we charge and they "tip" us (laugh) sounds odd, but it happens all the time. 

 

In bad times, we let our clients pay based upon their capacity.   We don't send our clients to collections.  We've been operating this way for over a decade and it is a model that has worked for us and our clients.

 

Our approach to IT virtually eliminates expensive emergency situations.  Even if you are facing an emergency - because we are a small family owned business we can work through anything with you.

 

WHAT IF I DON'T THINK YOUR INVOICE IS FAIR? 

We are the least cost option in our area and we guarantee our work. If your not satisfied with our work or your bill just let us know and we'll work it out.

 

BOTTOM LINE:

We know what the geeks are charging in the area. We give discounts to our established clients that normalize our rates.

 

The difference I have observed over the years is because our extensive business and industry experience. We are not just technicians. We understand the business side of technology.

 

Solutions are more than just "is it working", but how you use your technology. Do you have the right tools? Do you have the right expectations? Do you have a recovery and operational contingency plan?

 

A Quick Example - I recently consulted with one of our long term clients in California regarding their office telecommunications. They will be saving at least $600/month and have a better solution to meet their changing needs as a business. The billing for that consulting sesson $200.00.

 

We have an impact with our clients beyond the technology because we understand marketing, streamling business processes.  We are problem solvers in all areas of business.

 

My promise to you, and I've been offering this for decades - if we don't take care of you and you don't like what we did - we won't send you a bill, or we'll allow you to adjust our bill to what you believe is fair and reasonable.

 

In 20 years of doing this kind of work, we've never had a client adjust their bill down and we've had many clients pay more than we invoiced.

 

It is an old fashioned valued - deliver more value than you're being paid for.  We actually care about our clients.  Yes, sometimes we run into a jerk who tries to take advantage of our good will. 

 

We simply refuse to work with or for jerks.  Our rates go up dramatically (laugh).  We view ourselves as part of your team.  Your success is our success.

 

 

Discover the Guru Difference.